Purchasing Policy

We collect information about you during the checkout process on our store. While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping cost before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud (The term fraud is intentional deception to secure unfair or unlawful gain, or to deprive a victim of a legal right)
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them. Any comments, reviews and suggestions (collectively referred to as “submissions”) will become our sole and exclusive property and shall not be returned to you. We may but shall not be obliged to remove, edit or delete any submissions.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We share information with third parties who help us provide our orders and store services to you;

We will be sending you an official invoice to your email shortly after placing your online order. Kindly make payment into the bank account provided in the invoice. Please use your Performa Invoice No provided in your email as the payment reference. Your order will be shipped upon the funds have cleared into our account.

The terms and conditions of each type of payment shall be applicable to the “Contract” payment as provided by the payment method below.

1. Credit Card
2. Debit Card
3. Online Banking

We would like to make our service and your shopping experience as fast and smooth as possible, so we are therefore offering a range of delivery options to ensure flexibility and convenience.

Please note that given times are based on our internal arrangements and strive to remain as accurate as possible, however, under unforeseen circumstances, please allocate a day or two for our team to get your items to your hands (subject to the condition of sale). We will always update you on its status via email. You will find the applicable delivery costs via email once we receive your enquiry order.

For Klang Valley & Selangor, deliveries are mostly done within 2-5 business days. (Orders submitted on Friday or a day before a public holiday at 5:00pm onwards will be processed on following business day).

Deliveries to other regional States outside of Klang Valley area will occur in 5-10 working days. (Orders submitted on Friday or a day before a public holiday at 5:00pm onwards will be processed on the following business day).

Products purchased will be delivered to the delivery address as specified in the order.